Learn more about Williams Lea | www.williamslea.comWilliams Lea is a hotspot for new opportunities.
We are a rapidly growing global leader in the provision of outsourced corporate information solutions.
We are excited to be expanding our talented team and are looking for eager, devoted individuals for a variety of permanent positions.
Each day we transform the way organizations create, communicate and exchange their printed and electronic information.
Our clients include top ten US investment banks and many of the country's foremost law firms.
We also work in partnership with some of the world's leading organizations in telecommunications, pharmaceuticals, energy, automotive, publishing, retail, and financial and professional services.Our employees enjoy excellent benefits, competitive pay, training, recognition, career advancement, and the chance to work on-site with some of the most dynamic companies in the world.
Please read more about this unique opportunity below.
Company: Williams LeaLocation: St. Louis, MOJob Category: TechnologyCompany: Williams LeaReference Code: 10-0515 Technical Support Specialist The Systems Support Specialist is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations.
Responsibilities include providing a combination software and systems support, basic troubleshooting, and incident management documentation.
Job Responsibilities: · Provide support to end-users for a high-volume document scanning operation.
· Other software applications supported include MS Office suite · Thoroughly research technical issues and documents solutions to user problems in a timely manner.
· Provide server and workstation maintenance and engineering tasks, including but not limited to system software installation/upgrade, performance monitoring and improvement, capacity planning, network management (routers, firewalls, etc.). · Knowledgeable about LAN, WAN and telecommunications setup and management.
· Write OCR scanning scripts to handle new document types being scanned.
· Recommend or perform actions to correct software or system problems.
· Handle escalated items which were not resolved by the Service Desk.
· Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
· Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
· Advanced knowledge of remote access applications for systems management.
· Proven computer hardware troubleshooting ability.
· Communicate effectively with both unskilled and skilled PC users.
· Handle sensitive and/or confidential documents and information.
· Communicate with manager and client on job or deadline issues.
Requirements Job Requirements: · Bachelor's degree or equivalent work experience.
· Minimum four years experience in a corporate helpdesk and/or systems management environment.
· Strong knowledge of high volume scanning operations and applications · Microsoft systems or desktop certifications desired.
· Ability to work in a fast-paced team environment.
· Attention to detail with emphasis on accuracy and quality.
· Ability to prioritize work to balance multiple projects and deadlines.
· Excellent verbal and written communication skills.
· Exceptional customer service skills.
Williams Lea offers an exciting and supportive business environment.
We develop our people and reward their contribution.
We work with openness and integrity.
We are an equal opportunity employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Williams Lea is an Equal Opportunity Employer.
Emailnoone [at] hotjobs [dot] com
Technical Support Specialist: Williams Lea
Company: Williams Lea
Relevant Work Experience: Unspecified
Job Status: Full-Time, Employee