Premier Support Specialist Job in San Diego, California US
Tuesday, February 9th, 2010Make the Right Move and join a winning team! Build your career with us. HSBC – North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds – the friendliness of a local organization and the resources of a worldwide network – for diverse experiences and challenging career opportunities. This position provides operational and administrative support for the branch Premier banking team, ensuring the provision of quality, timely and accurate service to internal and external customers and compliance with Company and regulatory agency policies and procedures. Assemble, complete and/or amend loan documentation for Premier International customers; contact customers to resolve documentation exceptions. Assist in loan processing, depository and system investigations, investment packages and international account packages. Research overdraft issues; assist customer with preparation of wire transfers, ensuring meeting of HSBC Service Excellence standards. Complete transactions and research and resolved standard servicing issues requested by Premier banking customers via telephone or in writing. Identify and meet customer needs. Review daily activity reports for accuracy to support maximized revenue opportunities; take corrective action as necessary with proper approval. Work with International Banking Center to establish cross-border accounts. Complete other responsibilities, as assigned. This position is found in a limited number of branches and provides administrative support to Premier Relationship Managers. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Basic Qualifications: Minimum of an Associate’s degree in business, related field or equivalent experience Minimum of one years proven operational experience supporting business banking customers or equivalent Developed organizational, decision-making and customer service skills; strong communications skills Knowledge of business banking products, services and policies, as well as regulations impacting activities, credit processes and pertinent systems Proven ability to respond to changing circumstances Ability to build and manage cross-border relationships