Title: Desktop Hardware/Software Support – Intermediate Location: Ft. Campbell, KY Job Description: The Deskside Support Technician provides customers with in-depth telephone and desk-side technical support for hardware and software applications, networking issues, and remote access support.
Other responsibilities include installing, configuring, diagnosing, repairing, and upgrading servers, computer hardware, and equipment while ensuring their optimal performance.
They document the issues reported and the resolution of these issues in the ticketing database for historical tracking and reference.
Responsibilities:
Support and maintain PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting, as required.
Coordinate and perform server installation, troubleshooting, and repairs.
Support a LAN/WAN system using TCP/IP connectivity.
Monitor daily system backups and ensure data replication to disaster/recovery sites.
Collaborate with other server engineers, users and client managers in identifying requirements, specifications and project planning activities.
Develop work plans for projects, set deadlines, and ensure the timely and effective completion of projects for overall customer satisfaction.
Follow established protocols, procedures, and policies, and meet arranged service level agreements.
Maintain up-to-date knowledge of products and/or services, as well as help desk policies and procedures.
Prepare reports and correspondence as needed.
Required Skills and Experience:
Four years of help desk, desk-side support, server, and LAN/WAN experience, or a combination of college and work experience .
Ability to troubleshoot and repair desktops and laptops.
Expertise in **operating systems, including Windows 2000, Windows NT, Windows 2003, and Windows Vista **.
Knowledge of Windows PC and server configuration and integration.
Experience troubleshooting and repairing servers and networks.
Understanding of networking technology at the physical (twisted pair, fiber optic) and logical (**Ethernet, TCP/IP**) level including the various supporting services and protocols (**DNS, LDAP, NTLM, Kerberos, SMB, AFP**).
Outstanding oral communication skills.
Outstanding customer service skills.
Ability to handle high priority problem calls and interface with a variety of clients.
Attention to detail.
Strong organizational skills with the ability to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities.
Desired Skills and Experience:
Experience with **trouble ticketing system**.
Outstanding written communication skills.
Experience in a Government contracting environment.
Required Education and Certifications:
High School Diploma Desired Education and Certifications:
Bachelors Degree in computer science or related field
MCSE certification
MCTS certification
A+ certification
Network+ certification
HDI Support Center Analyst or HDI Support Center Team Lead certification We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Desktop Hardware/Software Support – Intermediate Job in Ft. Campbell 21047, Kentucky US