Posts Tagged ‘performance’

Production Supervisor 5 Job in Orange 77630, Texas US

Friday, December 10th, 2010

Business GE Energy Business Segment Energy – Power & Water About Us GE looks for innovation everywhere.

What do you see? For more than 125 years, GE has been respected for its performance and innovative spirit.

GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world’s toughest problems.

Working for GE Energy is exciting & challenging.

Come see what you are missing! Role Summary …

Production Supervisor 5 Job in Orange 77630, Texas US

MySQL DBA Job in Baltimore 21201, Maryland US

Sunday, November 21st, 2010

Position SummaryOur client is looking for a MySQL DBA. This person manages the planning and delivery of data warehouse architecture design services, providing sizing and configuration assistance, and performing needs assessments.

Analyzes current business practices, processes and procedures, and identifies future business opportunities for leveraging data storage and retrieval system capabilities.

Position RequirementsTravel: Not required.

Work Sponsorship Available: No Education Requirements: Bachelor Degree Preferred Background / Testing: Required Skills and QualificationsMinimum 5 years of experience in relational database development and engineering experience Must have 3 years of MySQL administration and programming hands on experience in:
RDBMS w/ MySQL – 5 yrs
Linux/Apache – 3 yrs
Monitoring tools – Zenoss, Nagios, Hyperic – a plus
Database tuning, optimization, monitoring, backup and recovery
Process oriented with strong communication and documentation skills
Able to work flexible hours, especially during product launches and production environment issues
Understanding of network concepts a big plus
Programming skills (Java) a plus
Excellent written and verbal communications skills at the business and technical level
Strong work ethic, commitment and team work Qualified candidates will have:
Bachelors Degree or equivalent experience
4-6 years directly related experience
Demonstrates high-level knowledge of databases and their structures Position DescriptionJob responsibilities include all tasks and responsibilities associated with being a MySQL database Guru including (but not limited to) the following:
Demonstrates high-level knowledge of databases and their structures.

Design, implement, manag

99. 99% available, fault-tolerant, distributed MySQL cluster
Build out the logical & physical database design, creation of partitions, tables, views, procedures and other database objects
Deep understanding of MySQL replication.

MySQL replication (Master-Master, Master-Slave, cluster replication) and sharding
Maintain and monitor database systems to ensure proper operation, performance, data backup, disaster recovery and availability
Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data.

Work with production teams to put in place real-time database monitoring systems
Employ best database development knowledge to address performance, scalability and efficiency issues with large scale out MySQL databases topology.

Respond to and solve technical problems related to MySQL database
Work with application developers to create and update database components
Tune database for optimal performance.

Work closely with software engineering and operation teams to troubleshoot performance issues.

Perform MySQL database administration tasks such as installation, configuration, scheduled backups and upgrades


MySQL DBA Job in Baltimore 21201, Maryland US

Mgr,Mangd Svs Storage Delivery Job in Hopkinton, Massachusetts US

Friday, October 22nd, 2010

Job Description GENERAL SUMMARYThis position is a critical part of the on site Storage Managed Services team.

The Storage Delivery Manager”s role is the most significant on-site role and is responsible for both the operational performance of the customer”s storage infrastructure and the client relationship.

The Storage Delivery Manager is responsible for ensuring that the SMS (ITIL based) processes are followed at all times and that EMC consistently meets or exceeds the Service Level Agreements that have been negotiated with the client.

Those chosen for this role must have a variety of skills, including technical, communications, process, and financial.

Storage Delivery Managers will have a history of managing in a performance based environment and a strong background in managing and motivating teams in a matrix environment.

Fundamentally, the Storage Delivery Manager must have the following three competencies

1. Technical competency in the data center/storage arena

2. Process skill and analytics; an

3. Communications and management skills.

PRINCIPAL DUTIES AND RESPONSIBILITIESPrimary interface for all client contact related to the services contractPrimary P&L accountability for the performance of the service contractResponsible for ensuring that EMC complies with the SLAs in place with the clientManaging the storage administration team that handles the day to day operational assignments of the storage infrastructure for which EMC is responsibleEnforcing compliance with established policies, practices, and processes defined by EMC for managing storageAnalyzing and reporting actual to contracted SLA performance levelsAnalyzing the operation for continuous improvementEMC Proven Professional Certification desired.

SKILLSProficiency in hardware, software and/or operating systems environments.

Possesses strong product/technology/industry knowledge.

Understanding of business environment.

Ability to lead, motivate and direct a workgroup.

Analytical ability.

Ability to prioritize projects and deliverables.

Communication skills.

Mgr,Mangd Svs Storage Delivery Job in Hopkinton, Massachusetts US

TM1 Consultant Job in ATLANTA, Georgia US

Wednesday, October 13th, 2010

Join one of the most reputable Atlanta-based companies with nationwide presence! The Business Intelligence/Performance Management Consulting firm has needs for BI/PM Independent Consultants to join their growing practice.

We are looking for high caliber professionals with excellent communication skills who have varied industry experience.

As a TM1 Consultant, you will have the opportunity to leverage your business and technical skills to architect and deploy Business Intelligence/Performance Management solutions powered by IBM TM1.

We are looking for contract or contract to permanent Consultants to work on client engagements across the US.Required Qualifications: TM1Benefits/PerksFree e-Learning Courses529 Educational Savings PlanMedical, Dental, Vision, and Life Insurance for Full-time W2 ConsultantsSupplemental Disability and Long-Term Care Insurance, Dependent Care Assistance401(k) with Roth feature.

mtxHdr {font-size

1. 5em; color: #004E61; font-weight: bold}About MATRIXFor more than 25 years, MATRIX has placed talented contract and permanent IT professionals like yourself at thousands of top-notch organizations throughout the U.

S., ranging from Fortune 50 to small IT shops across all industries.

MATRIX surrounds you with personal services from assistance with your resume and interviewing skills, to background information on the companies you will interview with, and more.

Once you are onboard as a TeamMATRIX consultant, we offer outstanding benefits, a 401(k) program (or plan), discounted training, and other valuable incentives.

www.MyMATRIXjobs.com, our Job Search Portal, features hundreds of jobs that we update hourly.

Unique functionality helps you streamline your job search and job application process.

You will benefit from productive job search tools such as: – Advanced Job Search- Job Alerts- Job Watches- Job Status TrackingPut the Power of Collaboration to work for you! Apply today at MATRIX.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.


TM1 Consultant Job in ATLANTA, Georgia US

Marine Corps Maintenence and Supply Systems Analysts Job in Albany 31701, Georgia US

Tuesday, October 12th, 2010

Make an IMPACT! Join a high performance team of consultants in a small, fast-growing company tackling large information technology challenges.

Impact Resources Technologies (IR Tech) is leading the effort to support the Marine Corps in one of the largest major logistics systems modernizations in decades.

We are providing training, operational support, and program support for the Marine Corps logistics command and control systems.

You will provide functional and end user support for these state of the art computer systems supporting logistics operations and mission planning.

Support duties include developing system concepts of employment, training, unit cutovers, help desk support and data migration.

Marine Corps Maintenence and Supply Systems Analysts Job in Albany 31701, Georgia US

Customer Service Operations Manager Sr. Job in Elgin 60120, Illinois US

Saturday, September 25th, 2010

JPMorgan Chase is a leading global financial services firm with assets of $1.

1 trillion and operations in more than 50 countries.

The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity.

Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.

If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase.

Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com .

The Customer Service Operations Manager Senior is responsible for the day-to-day operational, service administration and strategic planning for the 400 person onshore and offshore non-call center operations across the Commercial Card (CCS) and Electronic Financial Services (EFS) groups within Treasury Services Card Operations.

This includes functions related to disputes/claims, transaction services, indirect customer service, fraud, payment research, collections and performance improvement functions.

This role is the senior manager for Customer Service Operations across multiple onshore and offshore (vendor) sites.

Incumbent is also responsible for human resource issues (including performance management, career planning and performance issues), controls and compliance concerns and site communication.

This Individual will work with the entire staff to promote quality servicing to customers, including troubleshooting on complicated and non-routine activities.

The position is critical to the cohesive management of the center and alignment with the current operating model within JPMorganChase call centers throughout the US This individual has ultimate accountability for achieving the service and operational business objectives.

Significant knowledge and experience of JPMorganChase operations required.

This position reports directly to the Operations Director Senior, Card Services, responsible for all CCS and EFS Card Operations.

The Senior Operations Manager performs the following activities: · Work with partners throughout the customer service network to drive performance and achieve productivity, quality, and cost objectives.

Site responsibility for managing 400 people across multiple sites · Directly responsible for coaching, development and career advancement of management team in the areas of staff development, MIS analysis and application, call center management, scheduling, resource management, salary planning and administration, and disciplinary processes consistent with the standard operating procedures within JPMorganChase.

· Serve as liaison for human resource issues for the department to ensure personnel policies are adhered to as well as participate in personnel decisions including performance appraisals, promotions, salary recommendations, and terminations.

· Manage the $20MM budget of non-call center operations functions · Monitor operations and personnel to assure compliance with all regulatory, and internal policies and procedures and determined by the Compliance and Risk team.

· Responsible for all audit scores related to the customer service organization.

· May perform other special duties or assignments as requested or required by Senior Management.

· 10-15 years banking experience with emphasis on service, performance management, and operations in a senior management role· Extensive experience with the Customer Service operations· Knowledge of US banking regulations, specifically around customer privacy guidelines· BS/MBA or comparable experience


Customer Service Operations Manager Sr. Job in Elgin 60120, Illinois US

Call Center Professionals Job in 31602

Wednesday, September 8th, 2010

e LEAD CRM CALL CENTER While most companies are laying off we are looking to add telephone professionals.

We Offer:
Paid two week training
Guaranteed hourly rate
Additional pay for nights, weekends and bilingual skills (French, Spanish)
Performance based bonuses
Top 20% of CSR Reps make over $11 per hour (hourly plus performance based bonuses).

FULL AND PART-TIME POSITIONS (20 to 40 hour work week)
FLEXIBLE SCHEDULING
Complete Benefit Package for full time Job Requirements:
Clear concise communication skills (both written and verbal)
Computer literate with ability to type 20 WPM
Able to handle calls in a courteous, friendly, well spoken tone.

Sit for long period of time (Shifts are 4 to 8 hours with breaks every 2 hours).

Focus while working in a fast-paced environment.

Work independently.

We prefer to have you apply in person, Monday-Friday 8:30-5:00, for skills testing and potential interview.

4001 Coleman Rd. N Valdosta, GA 31602 229-242-0237 Or email resume to: hr [at] eleadcrm [dot] com DRUG FREE WORKPLACE EQUAL OPPORTUNITY EMPLOYERThis listing brought to you by ClassifiedMarketplaceOnline.com


Call Center Professionals Job in 31602

Finance & Performance Management – Corporate/Public Accounting Sr. Consultant Job in Multiple locations

Saturday, July 24th, 2010

Description Organization: Management Consulting Location: Location Negotiable Accenture is one of the leading providers of management consulting services worldwide with more than 15,000 consultants in 49 countries.

Our management consultants create, design and build new business models and help our clients integrate and operate them.

You’ll have the opportunity to turn theory into practice and shape strategies right through from inception to execution.

How? By acting as a trusted advisor in identifying and creatively solving complex problems, designing/restructuring critical processes, and fundamentally transforming the way a company operates, in order to help them become a high-performance business.

Our suite of services deliver tangible business outcomes for our clients and are built on both industry and business expertise.

Join the Accenture Finance & Performance Management team and you will play a central role in developing innovative business solutions that help CFO clients improve operational efficiency and transform their finance function into a world class organization.

As a Finance & Performance Management business consultant, you will support clients with capabilities in the areas of Corporate Finance, Finance Operations, Risk Management and Enterprise Performance Management to help them achieve high performance.

Job Description Our F&PM practice is currently looking for consultants to join our dynamic and growing practice.

We are looking for business & technology oriented professionals consultants who will work on client’s department issues Focusing primarily on financial process redesign, you will help clients align the finance function with business objectives.

You will provide an integrated approach to process improvement that will help the finance department maximize its strategic value internally and externally Key responsibilities include: Consult with organizations cross-industry to deliver measurable value in the area’s of Finance Operations, Enterprise Performance Management and Corporate FinanceAnalyze and organization’s performance and capabilitiesWork with client’s to define and implement process, technology, and organizational improvementsAssisting with development of thought-capital focused80 to 100% weekly travel to client site Qualifications Basic Qualifications: 4 + years of Public AND Corporate Accounting experienceCPA or Master’s in Accounting requiredBachelor’s degree Preferred Qualifications: 2 + years Previous consulting firm experienceSoftware implementation and/or other project management experience Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results.

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.

You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.

We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster.

Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.

The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to continue building your career.

Its home page is www.accenture.com. To submit resume online click here Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Accenture is an Equal Opportunity Employer.

Finance & Performance Management – Corporate/Public Accounting Sr. Consultant Job in Multiple locations

Call Center Account Manager Job in Ponca City, OK, Oklahoma US

Saturday, June 19th, 2010

Location: Ponca City, OklahomaThe Account Manager plans, coordinates, and directs the support service delivery on client accounts.

This position takes the lead role in client interaction ensuring client satisfaction and providing account direction.

Specific expense, revenue, and profit goals are established.

The Account Manager is measured by the well being of her/his account specific financials, client satisfaction, and employee development and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES ˜ Manage defined support services including planning, development, implementation, and maintenance for one or more accounts.

˜ Meet or exceed account objectives for revenue and gross profit˜ Facilitate effective and appropriate communications between account management team and support services staff within the call center˜ Develop and maintain client rapport and ensure client satisfaction as measured by end user satisfaction, client surveys, and other client feedback˜ Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.

˜ Develop, grow, and maintain employee experience, capability, morale, and job satisfaction˜ Maintain a high level of understanding with regard to the client and their industry to assist sales staff in identifying new business opportunities˜ Communicate regularly with upper management regarding performance and areas that are out of compliance with contractual agreements˜ Define measurement systems to accurately monitor and report performance metrics and client satisfaction to the client, the company, and our employees.

˜ Assures that contract documentation and information is up to date and files are maintained.

˜ Provides accurate, timely, and professional written, statistical and verbal reports to management for historical, current status, and forecasting purposes (including, but not limited to, budgets, pricing, revenue, staffing, training, seating, etc.). SUPERVISORY RESPONSIBILITIES Directly supervises team managers.

Also may supervise trainers, product knowledge information managers, or other indirect positions that may or may not be considered management.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

˜ Strong and effective verbal and written communication skills˜ Must be a team player and leader˜ Successfully manage multiple projects simultaneously˜ Excellent interpersonal and organizational skills˜ Ability to review, analyze, interpret reports and performance statistics˜ Travel may be required.

EDUCATION and/or EXPERIENCE Bachelors Degree preferred, with 1-2 years experience in call center management, or an equivalent combination of education and experience.

Call Center Account Manager Job in Ponca City, OK, Oklahoma US

Area Director Job in Smithfield, Rhode Island US

Tuesday, June 15th, 2010

Discover Applebee’s: It’s a whole new neighborhood, and a new career for you at Applebee’s!With locations around the globe, Applebee’s is the world’s largest casual-dining chain.

We strive to ensure every plate is right and every guest leaves happy.

Our objective is to be The World’s Favorite Neighbor and your #1 choice in Grill & Bar.For team-oriented people who are passionate about service, there’s no better place for a rewarding career.

We have excellent opportunities for results-driven managers with a solid track record of increasing sales and achieving profit targets.

–Competitive salary commensurate with experience–Medical, Dental, Vision –Eligible for quarterly bonus opportunities as participants of the Field Management Bonus Plan.

–401(k) Retirement Plan: The Company currently matches 100% of the first 3% of pay you contribute and matches 50% of the next 2% you contribute–Flexible Dependent and Health Spending Accounts–Life Insurance at one and a half times your annual salary–Supplemental Life Insurance for you and your dependents–Domestic Partner Benefits–Pay for Performance culture where you will be rewarded for your performance based on agreed upon performance objectives and target performance ratings–2 weeks vacation per year–2 personal days per year (Philanthropy & Employee Choice)–10 sick days per year–$75.

00 in Applebee’s gift cards to use in any way you want Equal Employment Opportunity: Applebee’s is an Equal Opportunity Employer.

Key Accountabilities

1. Restaurant Operational Execution –Manage/supervise all aspects of the area’s restaurant business, operations, and facilities ensuring A.SI standards of quality, service (NPS) and execution are maintained.

–Complete periodic restaurant operations review (AOA) and campaign assessments.

Accountable for the follow up and follow through on issues and performance with GM. –Responsible / accountable for ensuring food safety standards are followed (Health Department and Ecosure).

–Respond to guest relations (GSRs) compliment/complaint calls for the area’s restaurants.

–Assist with the implementation of new menu / marketing campaigns to ensure successful results and guest satisfaction.

–Assist with the planning and implementation of community involvement activities.

–Validate restaurant training program, Neighborhood University, and Neighborhood Expert staffing numbers are employed and accurate.

2. Financial Operations.

–Manage/Supervise the financial operations for the restaurants in their area.

–Assist GMs in developing and monitoring the restaurants budgets.

–Provide communication, coaching and counseling to the restaurant management staff to assist in achieving P&L results and maximizing profits.

–Responsible for achieving the area’s KPIs by assisting and supporting the GMs in building sales and controlling costs.

3. Staffing & Development.

–Work with HR and GMs in staffing for current and future manpower needs at the associate and management levels.

–Utilizing Apple PM to have

1. working development plans for all salaried manager

2. completed mid year and year end evaluations.

–Succession Plan for restaurant managers and GM positions.

Oversee the quality of the restaurant’s teams by right staffing for all position levels.

4. Protecting the Brand –Manage/ supervise all aspects of compliance by A.SI regulations and policies along with local, state, and federal agencies.

Inspect and monitor compliance with food safety, alcohol usage, harassment policies, inventory controls, labor regulations, I-9s, Associate Training, and cash handling procedures.

–Responsible and accountable to ensure that these policies are enforced by performing audits with the appropriate forms and reporting on issues and corrective actions.

–Utilizing Progressive Discipline, Steton Tracking, Focus Audits, and Resolve It processes.

Ideal candidate will have: Education, Training & CertificationREQUIRED: –High School diploma or GED; –Bachelor’s Degree or the requisite management experience in a multi-unit casual dining chain.

DESIRED: –Bachelor’s Degree in Business, Finance, Hospitality or Hotel/Restaurant Management.

Experience in Similar Role or Function REQUIRED: –Minimum 2-3 years of General Manager experience.

Industry Experience REQUIRED: –Experience with a national chain restaurant in the casual dining segment.

–External candidates need 2-4 years of mult-unit management experience.

Area Director Job in Smithfield, Rhode Island US