Assistant Manager, Facilities & Administration: Pride Staff (Brea)
Thursday, October 21st, 2010Arbitration company in Orange is seeking an Assistant Manager, Facilities & Administration personThis is a direct hire position paying $63K-80K a year.
This company offers excellent benefits.
Position Summary The AMFA leads the performance and delivery of resolution excellence by ensuring high-quality service to clients, the case management team, and Alternative Dispute Resolution service providers.
The AMFA manages facilities and administrative support.
The AMFA is accountable for the mentoring and coaching of administrative associates, providing superior client service, and capitalizing on client service opportunities.
An AMFA should not primarily have administrative responsibilities.
In circumstances where an AMFA is required to have administrative duties, those duties will not exceed more than 50% of the AMFAs time.
The AMFA is also available for any other projects or assignments from manager.
Position Responsibilities Administrative & Facilities Services: ¿½¿½¿½¿½ Overall facilities management and administrative support responsibility for assigned Resolution Center(s) ¿½¿½¿½¿½ Collaborate with GM or BM and National Facilities Manager regarding Resolution Center space planning issues including, but not limited, to amenities, expansions, additions, etc.; if applicable, ensure that associates make efficient use of space.
¿½¿½¿½¿½ Lead, coach and develop all Resolution Services Associates.
¿½¿½¿½¿½ Partner with HR in hiring, training and on-going support; work to maintain high associate satisfaction levels throughout Resolution Center(s).
Position Requirements Core Competencies/Skills ¿½¿½¿½¿½ Client relationship skills: Ability to assess client satisfaction, and identify additional client service opportunities and implement strategies to strengthen client relationships, increase client retention and resolve client issues; skilled at developing and implementing strategic solutions that can improve client relations and client service, developing relationships with key clients.
¿½¿½¿½¿½ Technical skills: Computer literate and proficiency in all software programs required for the position ¿½¿½¿½¿½ Organization skills: excellent ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment ¿½¿½¿½¿½ Communication skills: good verbal & written communication skills ¿½¿½¿½¿½ Collaboration skills: solid ability in working with manager(s), co-workers and ADR service providers; must act professionally and possess great interpersonal skills; ability to effectively partner with ADR service providers to develop business ¿½¿½¿½¿½ Leadership skills: must be a self-motivated and results oriented person, able to lead projects and interact with multiple departments; must demonstrate a progressing level of business maturity encompassing high ethical standards, proven integrity, forward thinking and good problem solving ability and analytical skills.
¿½¿½¿½¿½ Operations: must demonstrate a developing proficiency in budgeting, success measurement, expense management and understand the interrelations of those areas and the overall impact on the business imperative.
¿½¿½¿½¿½ Panel relations: Solicit ADR service provider feedback regarding general status of resolution center/region(ie support staff, facilities, IT, etc.); ensure all new ADR service providers are welcomed and oriented to the organization.
Education/Experience ¿½¿½¿½¿½ A bachelors degree in a related field, preferred ¿½¿½¿½¿½ At least five years of comparable work experience in facilities & administration, client service experience, a plus ¿½¿½¿½¿½ For internal candidates, proven ability as an RSA lead or similar position for a minimum of 1 year Essential Job Requirements ¿½¿½¿½¿½ Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc. ¿½¿½¿½¿½ Handle problems for clients and/or ADR service providers, etc., who are sometimes angry or impatient.
¿½¿½¿½¿½ Lift objects such as case files and exhibits as required ¿½¿½¿½¿½ Local and sometimes national travel
Assistant Manager, Facilities & Administration: Pride Staff (Brea)
Company: Pride Staff (Brea)
Relevant Work Experience: 5-10 Years Experience
Education Level: Bachelor of Arts
Job Status: Full-Time, Employee
Salary: $63,000 to $80,000 per year